The Task

Our client was a privately held specialty retailer based in the US that was valued in excess of $1B. They needed help in reducing their international decline rates in Europe and Asia .

Our Role

• Our client has been extremely successful in the US and is getting real traction in the EU and Asia. Unfortunately their customer declines outside the US were multiples of those in their home market.

• We were asked to help understand the root causes and to help our client find alternative suppliers.

• We provided a complete diagnostic of the situation and engaged with several payment processors outside the US.

• We benchmarked their current payment processing solution to best of breed providers in their target markets.

• We supported the client in engaging with their existing supplier with a clear understanding of what was required and by highlighting that they had alternative suppliers lined up.

Impact

• Client used the benchmarking analysis we provided to re-negotiate the agreement with the current supplier cutting costs and reducing decline rates by over 50% .